FAQ
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foil stickers |
The matt transparent sticker paper appears almost invisible once applied.
Choose from four foil colors for your elegant shiny foil stickers on transparent matte sticker paper.
✦ Gloss Black
✦ Light Gold
✦ Strong silver
✦ Delicate rose gold
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Transparent Washi-Like Stickers |
Our transparent stickers have a surface similar to Washi stickers. They are just as fine and thin, but the print is coarser and more subtle than on our premium matt stickers.
Transparent stickers can also be written on and are ideal for delicately decorating planners, calendars, notebooks, etc. if you prefer something more subtle or would like the background to show through.
| care instructions |
Please note that the sticker sheets are not waterproof. The premium paper we use is very fine, but more resistant to moisture than conventional sticker paper, which behaves similarly to copy paper when it comes into contact with water.
Waterproof stickers are specifically marked as such. We laminate them to protect them against splashes of water. They can easily be wiped clean with a damp cloth. However, they should not be put in the dishwasher as the large amount of water will damage them.
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SHIPMENT |
Shipping days: Monday - Friday usually within 48 hours.
Shipping time within Germany 3-7 working days with basic shipment tracking
Shipping costs depend on the weight of the envelope starting at 0.85 Euro
International shipping time 2-5 weeks with tracking
International shipping costs from 8.99 euros with tracking
Depending on the country of arrival, different customs duties may be charged, which must be borne by the buyer. Please inform yourself about the regulations in your country before purchasing to avoid unpleasant surprises.
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Do you ship with tracking?
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We send within Germany as a normal letter with Deutsche Post, and the stamps provide basic shipment tracking. This means we can track when the shipment was processed in which mail center and on which day it will be delivered.
We always ship internationally with DHL Paket Parke including shipment tracking.
| Why are international shipping costs so high? |
We send international shipments as insured parcels.
- Since January 1, 2019, the shipping of items designated as goods in the much cheaper international mail has been prohibited.
- Since a lot of things get lost, it is for your and our benefit to send all international shipments as insured packages with tracking. This way we know if and when your goods have arrived.
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HANDMADE |
All products are personally manufactured and packaged by us in our sticker studio in Germany, in Frankfurt am Main.
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STUDIO TIMES |
Monday - Friday 10 am - 6 pm
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email reception |
Are you still waiting for your order confirmation by email?
Please check your spam folder and add us to your email contacts so that messages do not end up in your spam folder in the future.
| I want to add something to my order / I placed an incorrect order |
No problem. Please just write to us and place a new order. Of course, only the correct order will then be processed and charged.
!! Please note: If we have already sent the shipment, cancellation is only possible via the cancellation form - see terms and conditions. The stickers must be sent back to us unused and undamaged at your own expense. Please take a photo of the letter with a clearly legible stamp for us beforehand. We can then refund the amount already paid and send the new order on its way.
| Custom-made and personalized orders |
We are always happy to help if we can. Just write to us and tell us what you need and we will let you know if it will be possible.
!! What we definitely exclude are copyright motifs, i.e. everything that is shown on television = protected by trademark law.